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This Return & Refund Policy sets out how Bleod handles eligible returns, exchange requests, return labels, inspections, and refunds. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
For Transparent Acrylic Desktop Cosmetic Storage, approval decisions may consider whether the item is clean, complete, unused, and returned with the original packaging and proof of purchase. For towel and cloth orders, return review may consider fabric condition, unused status, package count, absorbency-related listing details, and cleanliness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Eligible items should be in the same condition received, unused, complete, and returned with original packaging and included materials where possible. Items showing misuse, unauthorized changes, improper care, or ordinary wear may be declined unless required by law.
For an approved return, place the item securely in clean, sturdy outer packaging and add enough protective material to prevent movement or moisture exposure in transit. After approval, the pre-paid return label will be emailed as a file the buyer can download and print; attach it over any previous delivery label before handing the parcel to the specified carrier. These packing directions help the parcel travel safely and do not reduce any non-excludable consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at care@bleod.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 274 Gnangara Road, Landsdale, WA 6065, Australia.
Return requests should include the order number, checkout email, item name, and return reason. Photos or video are especially useful when the item arrived damaged, defective, incomplete, or different from the order.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
Exchanges may be arranged when inventory is available and the return meets the stated requirements. If a replacement cannot be provided, an approved refund may be issued. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact care@bleod.shop or +61 468 246 812. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).